MANAGED DOCUMENTS

Steve sent a 3 man crew (consisting of Mark, Andrew, and Matt) to our office to install a new copy system and remove our antiquated, unspeakably-cumbersome equipment. The men executed their job with efficiency, strength, patience, and good spirits. It was a pleasure to have them in the office.

Copy Products has always provided Blank Rome with outstanding service and provided us with very reliable products. I would highly recommend them for anyone looking to purchase a copier, printer, or fax unit.

The number one reason we chose Copy Products was their ability to make us feel like a priority. Their level of personal service really made the difference! We trust Copy Products to take care of us.

Dear Steve, Congratulations to you and your dealership on achieving the 2009 Pro-Tech Service Center Award. As you know this Prestigious award is only given to those dealers that exhibit outstanding customer service. Obviously, Copy Products isn’t a stranger to these accolades, since this is your 5^th year to celebrate winning this award.

You have blessed us beyond measure. The copier, printer and fax is on time. I also wish to thank your very efficient staff. Beth Guzze is a beautiful individual. Larry in Supplies and everyone else I have come in contact with, especially the young delivery man, are wonderful people. Your firm has invested in God’s Kingdom by supporting this Ministry. Therefore, all His blessings are upon the owners and their families, you and your family and everyone at Copy Products and their family. May the Lord continue to bless and prosper you always.

Hi Tom, my name is Lisa Kiefner from Life Christian Fellowship, 607 W. Springfield Rd., Springfield, PA 19064. I was driving by your store yesterday…and….remembered…that…I never sent an email to you thanking you for the tremendous customer service Beth Guzze has provided us over the past several years. When I first met Beth, I had been praying about who to contact concerning our church and school…getting a new copy machine. We had so many problems with our last vendor… it had become a scary thought for us. Little did I know that Beth was planning on stopping in to see us…as… she had driven by our church on several occasions and wanted to connect with us for products and services. I can’t tell you what and incredible relationship we have developed. Beth is always willing to serve at the drop of a hat. She even gave me permission to call her on a Sunday morning…if I needed help with running bulletins on our new machine. Beth has been such an encouragement as she has guided us (me) thru the course of selecting a copy machine and renewing our lease with a new machine in May. Please know how much I appreciate Copy Products and all Beth has done for Life Christian Fellowship and Life Discovery School.

Dear Beth: I am writing to commend your service technician, Scott, who was here on a service call today, Monday, July 18^th. When I came into work this morning, I discovered that I was unable to print to my Bizhub. I called Steve and at first, we thought we had traced the problem to an unplugged phone wire. However, I then discovered that I was unable to connect to the internet. After talking to a Verizon representative without success, I called Steve back and requested a service call. Thankfully, he sent me Scott! It turned out that I have a bad Ethernet cable, which caused the inability to connect to both the Internet and the Bizhub. Rather than just leaving after troubleshoot the problem, Scott made a temporary solution for me by running a cable from my computer, bypassing a desktop printer that I was trying to use, and hooking me up to the Bizhub so that I could, at least, print documents. His friendliness in light of my distress, his patience and expertise went a long way to calming me. I can’t say enough good things about him! He was truly a God-send! I was able to connect the church member who had installed my computer and tell him what I needed, thanks to Scott! Please put this letter in Scott’s personnel file and let him know again how much I appreciate his help.